2020: The Digital Office?

Despite the intense debate about digital on social media there appears to be limited insight about the practical, tangible application of these new ways of working and technology on our personal working lives. 

Here are some indicative examples of such potential digital services that could be designed, implemented and managed by system integrators and outsourcers for their clients in 2020…

Personalised work search engine (Cloud): When I “log in” for work (from anywhere, on any device) I don’t access a Windows desktop screen; I enter a customised, secure search portal that uses text, voice or picture commands. This engine can instantly access all the internal and external apps and data I need to carry out my job. It can run, possibly hundreds of searches and tasks simultaneously in the background. My own and colleagues’ work using this engine is also shared dynamically, intuitively across our organisation.  It is the beating heart of our competitive advantage.

Meeting/workshop automated workflow (Internet of Everything):  Sensors in breakout rooms automatically record my meeting/workshop outputs and share them with relevant stakeholders via email, follow up appointments and enterprise social media tools. This includes creating actions/tasks for people that have been identified at these sessions. Consequently I spend less time on administration and related low value tasks.

Social media analysis and response (Artificial Intelligence):  My virtual personal office assistant has learnt by itself my work interests and objectives. It’s constantly applying this insight across external and enterprise (internal) social media channels to identify and engage organisations or individuals of benefit to me. Often it will intuitively speak/respond on my behalf on these channels to help raise my profile with these stakeholders, do a deep dive analysis of a new contact’s social media footprint to recommend ways for me to engage/work with them, or sign me up for events where such groups are participating. Unlike the bland social media robots of today, my assistant is a true reflection of my personality that is a critical networking tool.

Location-based time recording (GIS):  I no longer have to complete my timesheet manually. Sensors at my client site, company office and home office capture my location and time spent there – this data is used to record my time against my assignments and deliverables. As a result, billing and expenses for client work is smarter and faster.

Monthly performance assessment (Analytics): At the end of each month I receive a report on my productivity; how much time I spent on different tasks versus what was achieved during that period. It also compares my current against historic performance to spot any positive or negative trends.  I can use this information with my line manager to address any issues and training development needs proactively. My organisation benefits from using a performance management approach that is based on actual data driven insight rather than anecdotal evidence.

If you would like more information about how Sopra Steria can help your organisation realise a digital office please contact the Sopra Steria Digital Practice.

Published by

Mark Howard

Mark advises on user centric digital service design & transformation with a focus on tangible business benefits realisation. His passion is helping organisations to transform how their people use digital ways of working to interact with users to deliver an seamless, integrated customer experience. Mark’s recent private sector experience includes delivery of a mobile application prototype for a European business services company and advising a major UK high street retailer about using enterprise social media tools to drive competitiveness. Mark has 10+ years consultancy experience advising blue chip Telco, FMCG, Retail and Pharma clients as well as UK Central Government. Mark holds an MBA from Open University. www.linkedin.com/in/mark-howard-mba/

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