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Julie is a robot! The rise of digital automation

I love talking with colleagues, clients and partners about the new ideas and technologies that are defining our digital business world. As a result, I’m thrilled to be part of ‘Aurora’, Sopra Steria’s horizon scanning team, where we discuss some of the key topics which are going to shape our world in the next three to five years.

We love sharing our ideas, and we want to widen the conversation with like-minded people interested in listening to what we have to say. So we’ve turned our round table discussions into a series of podcasts and you can listen to the first one where we focus our attention on digital automation – the displacement of human work by machines (or robots), the impact it’s having and the resulting societal challenges.

We discuss “Julie” Richard Potter’s ‘virtual assistant’ who – alongside the likes of ‘Siri’ and ‘Cortana’ – demonstrates an area of robotic technology that’s transforming the workplace, and Ben Gilburt’s interesting experience of a webchat with a high-profile media company. This began as an obvious interaction with a robot then, when his questions became too complex, in stepped a real person which posed the question, how and when does human intervention take place within a robotic process?

We talk about a specific example in the insurance industry where regulatory reports could be compiled using automated intelligence. Although each report would contain different data and results, the language used would be similar across every report provoking a potentially irrational response from the regulators that the reports weren’t acceptable.

These, and other questions around our readiness for faceless interactions with computers and whether robotics as simply another delivery channel would meet customer expectations, is discussed in our podcast, “Julie is a robot!”

To learn more about Aurora, and the six topics that we are researching, read our brief opinion paper on the world ‘beyond digital’.

  1. Digital automation
  2. Augmented human
  3. My Data
  4. Disintermediation
  5. Securing the net
  6. Hyper innovation

What are your thoughts about robotics and the future of digital? Leave a comment below or contact the Aurora horizon scanning team by email

Published by

Tim Difford

Tim leads a major innovation programme driving client, colleague & customer engagement to deliver measurable benefits for Sopra Steria & clients. As well as providing consultancy on digital & social technologies and innovation strategy, Tim also advises startups and SMEs on digital strategy.