In recent years digital technologies have driven an extraordinary pace of change in the way we do business, live our lives and interact with each other. According to a report conducted by digital and marketing intelligence group eMarketer, e-commerce sales will this Christmas exceed 20% of total retail sales during November and December, an estimated £16.9 million of online sales. This continues a year on year upward trend for retail digital transactions that shows no signs of slowing.
The challenge for Local Government is to keep up with this trend and match the expectations of their citizens who increasingly want digital solutions to all of their business interactions.
For many reasons 2017 looks to be a pivotal year for Local Government.
New structural changes such as Devolution will give both opportunities and challenges, particularly in the way that large scale infrastructure projects are commissioned and delivered. Transport improvements will offer not only a major boost to the construction industries throughout the development phase, but upon completion will deliver the connectivity – both nationally and internationally – needed for economic growth.
Key customer-facing services such as the delivery of welfare benefits are at the forefront of the introduction of digital services to both improve the point of contact with the customer but also to streamline the delivery of crucial benefits to those in need. Likewise, the pressures on health services are increasingly being addressed with digital solutions that can help to relieve the unsustainable demands placed on our doctors and nurses.
But as well as the transformational changes that we are seeing in the way that we do business, 2017 also brings us exceptional political change.
A Trump presidency and Brexit are likely to overshadow both world and domestic politics for many years to come.
As we enter this year of change, we offer – by means of a short video – a few thoughts on some of these issues.
What is absolutely certain is that by the time we reach 2018 we will be entering a very different world to the one we leave in 2016. The period of change in between will be 2017 – so be ready for a roller coaster ride!
What are your thoughts? Leave a reply below or contact me by email.