ICT in Policing – Insight Into User Perspectives

The Police ICT User Perspectives survey results were released at the end of last year by CoPaCC as a finger on the pulse on police and employees’ perspectives on their ICT infrastructure. It was the second instalment in the series, with the next due out in the coming months.

A recognised survey across law enforcement in the UK, and the largest public sector survey of its kind, CoPaCC surveyed a total of 4,000 police officers across England, Wales, Scotland and Northern Ireland. The comprehensive survey produced a staggering 18,500 free-text comments providing invaluable insight into perspectives on ICT within policing.

We spoke to Bernard Rix, Chief Executive of CoPaCC  on some of the key findings from the survey.

There are a number of opportunities for improved ICT within policing relating to the fundamentals:

  • More efficient use of passwords
  • Improved printing facilities
  • Investment in bandwidth to support new systems
  • Integration of systems

CoPaCC’s  recommendations were:

  • For forces to look at the findings from the survey not just through the lens of improving systems, but improving the infrastructure that accompanies them
  • IT helpdesks are typically Monday to Friday, 9-5pm and they need to be 24/7 365 as forces are

The fantastic volume and depth of data collated from the survey means that as well as the overall report already published, CoPaCC will soon be publishing a series of ‘deep dive’ reports that look at the data in more depth.

These reports will be published in September as the CoPaCC Police ICT: Forces in Focus series. This series deep dives the results of the ten forces providing the largest response to the survey. The main report in the series will compare and contrast the ICT provision of these diverse forces and benchmark them against the overall UK results. Three further regional appendix reports will provide in-depth analysis of each of the ten forces individually.

The reports will chart the quantitative results and provide unique insight into the specific challenges faced by each force in the eyes of their officers and staff, through analysis of their in-depth comments.

This interview is part of our Policing Spotlight series where we explore key issues relating to policing in the UK, with senior law enforcement figures. To view the video interview and follow the series, visit our Policing Spotlight page.

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