Policing on the frontline – observations from an evening on patrol

There is no denying that as a society we face many issues, at a macro level we are tackling issues around immigration, organised crime and drugs. Locally, our police forces find themselves dealing with petty criminals, knife crime, drug misuse and domestic violence. Police officers find themselves trying to operate in the face of increasing bureaucracy, stiffer scrutiny, decreasing funding and dwindling officer numbers. 

A survey undertaken by the Police Federation earlier this year revealed that smaller numbers of officers were on patrol and in some cases working alone, with nine in ten officers saying they don’t feel there are enough of them to manage demand. Officers find themselves having to be more reactive than proactive, yet continue to work tirelessly, with the resources they have, in order to keep the public safe.

I say this because recently I experienced many of these issues first hand. As a long standing technology provider to South Yorkshire, assisting them in their emergency and crime response, I was interested to experience the realities of being on a patrol shift.  I joined two PCs Simon and Kieron of South Yorkshire Police on an evening patrol shift.

The police continue to do a great job despite depleted resources and increased pressures

During patrol Simon showed me what technology and communications they routinely used.  He was honest about the positive and negative aspects of what technology was delivering both to the front line PC and the command and control staff who support them. The picture is mixed and there is certainly more that technology can do to give front line officers better situational awareness, control of resources and better intelligence on which to base operations. 

After only a short time on patrol, we responded to a shop lifting at a major DIY store. Intrinsically not a serious offence, but dig a little deeper and you find that the perpetrators were part of a wider group of people, which would constitute an organised crime network. 

I was told that groups target various aisles in various stores and steal either to supply themselves or to sell on for the cash. They target large stores and stores with a ‘no challenge’ policy (in place to protect their staff). I can only imagine the cost to business of this endemic problem.

Our patrol decided that these particular culprits should be arrested. By making that decision it meant five officers and three vehicles were needed to arrest the offenders and take them into custody – female officers were required to attend due to some of the offending group being female.

This is a prime example of an issue that affects society at local and macro level, and one that our police officers have to contend with as a part of their day-to-day efforts.  

It’s not as simple as we need more police on the streets

In the example of the patrol shift I was on, what struck me are the systemic issues facing a Police Officer nowadays. After the arrest of the shoplifters, the two officers on patrol then returned to the station to complete paperwork for the remainder of the shift.

In a seven hour shift, the officers I was with were only able to respond to one incident. The rest of the shift was spent doing the required reporting, paperwork and chain of evidence needed to process these three people, all of whom were released later the same day to face charges again at some point in the future.

There are wider systemic and societal issues at play

The criminal justice system can at times exacerbate the issue. In crimes similar to the incident I witnessed, there is a cycle of re-offence, short term incarceration and then release to begin the cycle again.

With no threat of serious consequences, criminals will continue to offend in this way without the threat of their lives being significantly altered. This results in officers time and time again, having to focus their efforts on the arrest of re-offenders and the resource that comes with it.

Huge societal pressures coupled with lack of funding and suboptimal use of technology is making life harder for our police on the ground.

What also struck me is the disrespect shown to the police, and the wider criminal system. Due to changing attitudes and in the knowledge that they will not face severe consequences, some people feel it is OK for police officers to be disrespected, taunted and verbally and physically abused. It isn’t right, and although the police take it in their stride they really should be better protected.

Being on patrol for only a few hours felt like a microcosm of today’s society. With serious organised crime, as well as knife and gang related crime plaguing our local communities, our police officers are under unprecedented pressure to keep the public safe and combat crime, while being subject to abuse themselves.

Technology can help if maximised

My reason for going on patrol with an officer was to gain frontline insight into why we do what we do at Sopra Steria.

We are long term supporters of the public sector and law enforcement in the UK – providing digital transformation and critical technology to our emergency services, including information and communications technology to aid control room and incident response through our SmartSTORM and SmartContact systems. 

Policy changes to keep PCs out of the station and on the streets are a welcome development. However to do this right, officers and their vehicles have to be equipped with the right information and communications technology. For example, cars need to be transformed into true mobile operating units, with high definition screens integrating the full suite of information and communications technology which aid officers in quick and effective response.    

It is easy to cast over-simplified assertions on the realities of how safe our streets are today. My experience on patrol demonstrates a very complex landscape in regards to frontline policing.

In the quest for more proactive preventative policing, maximising current technology, and striving for continued innovation will go a long way towards helping our police forces run more effectively in serving and protecting the public.

Vern Davis, Managing Director, Aersopace, Defence and Security

One thought on “Policing on the frontline – observations from an evening on patrol”

  1. Alas, Vern’s experience is “all too typical”.

    Just imagine how this could have played out.

    Police officers respond to the call. On arrival they see the accused and confirm their identity using facial recognition software (which exists today) and at the same time check their previous record and whether they are wanted on warrant for other matters anywhere in England and Wales or are in breach of any previous court orders, for example for unpaid work. If all of that were clear, so this was a first offence, the officers may deal with this on the spot, possibly by fixed penalty (£80 everywhere in England regardless of value of the goods, provided they were recovered and are re-saleable). If not a first time, then they can commence a fuller process.

    Using mobile digital interview recording (exists), the officers take an immediate statement from the store manager and detective confirming the ownership of the relevant items and so on. No need to trouble the store again. (And yes, the technology exists.)

    Body Worn Video (exists) can show the layout of the store and the surroundings, as well as recording the accused. If this later comes to court and the offender claims remorse, the initial behaviour and admission (or lack of it) at the scene counts in determining sentence.

    The interview(s), videos and personal history all get uploaded automatically into a file and a proforma is generated for the officers to make their statement (“we attended, were told…and then we….”). Not a difficult statement as the officers did not witness the alleged offence, but were only responsive. Drop the initial call from the store into the file too. Automatically transcribe the interviews and BWV onto paper if this is going to court or store digitally if not (tech exists).

    The likely charge is a standard one under the Theft Act S.1 (and is a volume crime, so this happens every day, probably multiple times in an urban force) so the charge sheet can be prepared as a proforma (tech exists). By the time the offenders are arrested and taken to the custody centre, the sergeant there has all the details in the file at the desk. No need for lengthy form filling. The file can be automatically referred to the CPS charging centre (tech exists). The offenders can then be charged promptly (or cautioned) and released (on bail to appear at court the next working day). The defence and court files can be autocreated, with copies of all evidence going straight to the defendant’s solicitor (and this can be made available immediately if a lawyer comes to the custody suite). No need for the regular failure to provide IDPC papers (initial disclosure of prosecution case). It’s all there, with a common version for everyone.

    The pay-off? Officers back on patrol very promptly. Everyone has the papers and evidence they need so the aim of speedy, summary justice is achieved. Court time is kept to a minimum. A guilty plea at the first appearance at court much more likely when the defendant knows all the evidence is there, saving time and money again.

    And all this technology exists – and Sopra Steria has a hand in much of it! All we need to do is persuade forces to adopt new processes and use current and emerging technologies to bring about the advances and savings. Yes, there is going to be an upfront investment and officers will need training in the new processes. But it can be done.


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.