Reflecting on 2016: what was all that about?

If you were in the business of predicting the future, you could probably choose a better year than 2016 with which to try to take a guess at just what might come to pass. There’s no doubt that it has been a tumultuous year internationally, with the repercussions of huge social, economic and political changes still being felt across the globe.

Undaunted, Sopra Steria’s intrepid Horizon Scanning team, set out back in January with the aim of identifying those technological trends likely to have an impact on our clients, their businesses and their customers not only in 2016 but in the three to five years beyond that.

Creating the frame of reference below, within which to make our observations and tell their stories, the team has been working in Sopra Steria’s DigiLab throughout 2016 with clients across both public and private sectors to test and explore their observations and insights as the key disruptive technologies which they have identified have begun to evolve.

six topics + intersections between them giving us 15 lines of enquiry for 2017: see a text version of this diagram below

In this, the team’s final podcast of 2016, along with my colleagues Richard Potter and Ben Gilburt, I reflect on what we have seen and consider just what 2017 might have in store for us.

See more about Aurora and our London DigiLab.

What are your thoughts about 2016 and the technological trends for 2017? Leave a reply below or contact me by email.


Text version of Aurora’s horizon scanning topics:

Vertical view

  1. The digital human: interacting with services and each other through ubiquitous devices and data-driven experiences
  2. The organic enterprise: flexible, distributed, collaborative and networked organisations
  3. A smarter world: a crowded, ageing, more connected and fluid world

Horizontal view

  1. Intelligent insight and automation: the increase in the application of prescriptive analytics and automation to augment or displace human activity
  2. Ubiquitous interaction: the growth of sensing and interface technologies that make interactions between humans and computers more fluid, intuitive and pervasive
  3. Distributed disruption: the growth of decentralised processes enabled by the adoption of technologies which assure and automate security and trust

Have you reached your digital tipping point?

Here at Sopra Steria we have been talking to our clients about their plans for digital for several years. We’ve seen them move from mild curiosity, through active experimentation towards full-scale transformation activity.

Given the diverse nature of our customer base, spanning public and private sectors and the many and varied organisations that comprise those vertical markets, you’d expect each and every one of their experiences to have been different. You’d be right, too! But you might also be surprised at the similarities across businesses of all shapes and sizes as they evolve to greater levels of digital maturity.

Certainly, many organisations over the past few years have focused their early digital efforts on enhancing the customer experience. Driven by an ongoing consumer-driven demand for better services, across an ever-lengthening list of channels and devices, companies have recruited creative agencies, consultants and advisory partners to help to introduce compelling new user experiences, in order to retain both relevance and customers in an environment of swirling change.

Many of these organisations have had some outstanding results. However, many others have found themselves frustrated at an inability to transition their successful experiments, whether working in-house or with partners, across to their mainstream delivery portfolios. Knowing that businesses need to ‘keep the lights on’ whilst also transforming their culture in order to be more responsive, more agile and altogether more digital is proving to be the real challenge of the day.

This is where Sopra Steria makes a massive difference, as it helps its clients recognise this digital ‘tipping point’ and, more importantly, move beyond it!

Years of experience delivering and assuring large scale business and IT transformation programmes for our clients, combined with UX leadership, agile expertise and a growing network of emerging and established tech partners, puts Sopra Steria in the ideal position to work with clients to identify and select early digital wins in order to inject them, via a proven digital integration layer, into in-flight business and IT transformation programmes.

The ability to demonstrate the innovation required to retain market position, attract new customers and transform not only the infrastructure of the organisation but its culture is the key challenge our clients face today and the key reason they are turning to Sopra Steria as their digital partner of choice. View our interactive cityscape to see how such organisations are digitally transforming.

What will be disrupting our world in the next 3 – 5 years?

In 2015, we used this blog forum to talk about how our future digital business world is being shaped by some key technologies, what impact they are having and the resulting societal challenges they are bringing about. You may have listened to the podcasts from ‘Aurora’, Sopra Steria’s horizon scanning team that discussed digital automation and human augmentation.

In 2016, we are broadening our research and focusing on three areas of disruptive technology and the effect they have on us as individuals, the world of work and the planet as a whole. We are even more fascinated by where these stories interconnect, as shown on the matrix below:

(See end for text description of this image
Aurora horizon scanning: our six areas of research in 2016

Listen to our first podcast of 2016 where we describe the approach for our research and an insight into areas that we are interested in – and getting excited about!

We are hoping to include guest speakers for our future podcasts, so let us know your ideas for them and thoughts about our areas of research for 2016.

Leave a reply below or contact us by email.

Don’t forget to follow the team on Twitter:

@timdifford
@richpotter_
@ben_innovates

And enjoy our Flipboard magazine on iOS, Android and Windows devices.


Description of Aurora’s six areas of research in 2016

  1. The digital human: interacting with services and each other through ubiquitous devices and data-driven experiences
  2. The organic enterprise: flexible, distributed, collaborative and networked organisations
  3. The connected planet: a crowded, ageing, more connected and fluid world
  4. Intelligent insight and automation: the increase in the application of prescriptive analytics and automation to augment or displace human activity
  5. Ubiquitous interaction: the growth of sensing and interface technologies that make interactions between humans and computers more fluid, intuitive and pervasive
  6. Distributed disruption: the growth of decentralised processes enabled by the adoption of technologies which assure and automate security and trust

 

Internet of humans and whether smart devices are boosting our capabilities

Will information by sensors bring about the ultimate human augmentation?

I’ve spoken previously about how our future digital business world is being shaped by some key technologies, what impact they are having and the resulting societal challenges they are bringing about.

If you’ve listened to the first two podcasts from ‘Aurora’, Sopra Steria’s horizon scanning team, you’ll know that we are fascinated by advances in the technologies that will increase digital automation (the displacement of human work by machines – or robots) and bring us closer to becoming fully augmented humans.

We’re increasingly familiar with people wearing fitness trackers and using other health monitoring apps and devices and are now well into the era of ‘the quantified self’. Our third podcast continues this discussion about wearables and other smart devices aimed at boosting human performance and capabilities.

We start to ponder nanotechnology as the ‘ultimate augmentation’ and if implants will change things in our bodies to the extent they could orchestrate our genetic code and influence the make-up of generations to come? However, as this is still more science fiction than fact, we focus on how the current plethora of wearables send data to external displays for our analysis and whether this data could be captured for use in real time to interact with our bodies to, for example, ‘inform by sensors’ for service providers to anticipate service delivery requirements and modify our behaviours.

If all this sounds a bit too futuristic for serious consideration at the moment, we bring our discussions back to more sound assumptions about current technologies enabling – or driving – us to become augmented humans of the nearer future. The course is charted where smart devices are becoming increasingly assimilated into the physical being of ourselves and the interactions between the technology and human beings are becoming more seamless. We’re starting to see this transition towards becoming augmented humans – for example, better management of our IDs and more enriched service experiences – as recognition that the human being is becoming part of the Internet of Things ecosystem in which we increasingly live.

Have a listen to this continued discussion in our podcast, and learn more about Aurora and the topics that we are researching by reading our brief opinion paper on the world ‘beyond digital’.

  1. Digital automation
  2. Augmented human
  3. My Data
  4. Disintermediation
  5. Securing the net
  6. Hyper innovation

What are your thoughts about human augmentation? Leave a comment below or contact the Aurora horizon scanning team by email

Internet of humans and the evolution of a sixth sense

How close are we to human augmentation?

My previous blog introduced you to the first in a series of podcasts from Aurora, Sopra Steria’s horizon scanning team in which we talk about some of the key topics shaping our world. We discussed digital automation and the way it is impacting society and how we work.

Our second podcast takes the theme of automation further and we debate how the advances in wearables and other devices are turning us into ‘augmented humans’ – allowing us to do things that we couldn’t do before, improving the way we do things now and giving us access to a global network of connected humans providing the opportunity to do even bigger and better things in the future.

We also ponder the potential blurring of boundaries between humans and technology – for example, the progression for (what are now) wearable devices being miniaturised and embedded in our bodies, giving us a “sixth sense” and becoming an ‘Internet of Humans’, and whether industry-wide standards for these types of technologies can be realistically applied.

With such a vast and interesting topic to cover, we split the podcast into two sessions and you can listen to the first part – ‘The Internet of Humans’ – now.

To learn more about Aurora, and the topics that we are researching, read our brief opinion paper on the world ‘Beyond digital’.

  1. Digital automation
  2. Augmented human
  3. My Data
  4. Disintermediation
  5. Securing the net
  6. Hyper innovation

What are your thoughts about human augmentation? Leave a comment below or contact the Aurora horizon scanning team by email

Wired for sound: what are the next ‘big things’?

My colleagues and I in the horizon scanning team are constantly looking at stories from around the world about the technologies that are shaping our lives and digital workplace. But it doesn’t beat experiencing creative, insightful and inspirational speakers – such as those at Wired2015 in London last week, described as “…the innovators changing the world and promoting disruptive thinking and radical ideas…”.

We were so inspired by what we heard that we recorded a short (8-minute) ‘at event’ podcast in which we each summarised the highlights… they range from quantum physics, art installations and test labs to space rockets powered by antimatter, smart cities and whether our noses will become big data devices!

Listen to what excited us about our digital future and what is on the horizon that will shape our lives in the next few years and for the next generation.

To learn more about Aurora, Sopra Steria’s horizon scanning team, and the topics that we are researching, read our brief opinion paper on the world ‘beyond digital’.

  1. Digital automation
  2. Augmented human
  3. My Data
  4. Disintermediation
  5. Securing the net
  6. Hyper innovation

What are your thoughts about robotics and the future of digital? Leave a comment below or contact the Aurora horizon scanning team by email

Julie is a robot! The rise of digital automation

I love talking with colleagues, clients and partners about the new ideas and technologies that are defining our digital business world. As a result, I’m thrilled to be part of ‘Aurora’, Sopra Steria’s horizon scanning team, where we discuss some of the key topics which are going to shape our world in the next three to five years.

We love sharing our ideas, and we want to widen the conversation with like-minded people interested in listening to what we have to say. So we’ve turned our round table discussions into a series of podcasts and you can listen to the first one where we focus our attention on digital automation – the displacement of human work by machines (or robots), the impact it’s having and the resulting societal challenges.

We discuss “Julie” Richard Potter’s ‘virtual assistant’ who – alongside the likes of ‘Siri’ and ‘Cortana’ – demonstrates an area of robotic technology that’s transforming the workplace, and Ben Gilburt’s interesting experience of a webchat with a high-profile media company. This began as an obvious interaction with a robot then, when his questions became too complex, in stepped a real person which posed the question, how and when does human intervention take place within a robotic process?

We talk about a specific example in the insurance industry where regulatory reports could be compiled using automated intelligence. Although each report would contain different data and results, the language used would be similar across every report provoking a potentially irrational response from the regulators that the reports weren’t acceptable.

These, and other questions around our readiness for faceless interactions with computers and whether robotics as simply another delivery channel would meet customer expectations, is discussed in our podcast, “Julie is a robot!”

To learn more about Aurora, and the six topics that we are researching, read our brief opinion paper on the world ‘beyond digital’.

  1. Digital automation
  2. Augmented human
  3. My Data
  4. Disintermediation
  5. Securing the net
  6. Hyper innovation

What are your thoughts about robotics and the future of digital? Leave a comment below or contact the Aurora horizon scanning team by email