Like so many others, I spent most of my commute this morning in the digital world – powered by the smartphone technology in my hand and the invisible tendrils of communication in the air all around us.
As I left the house, I remembered my still snoozing son was collecting an award at his school this morning so sent him a message of support and a request for excited updates later in the day. A quick check of the transport network showed my train was on time, but I was not – so I picked up my walking pace to ensure I didn’t miss it. Once on the train, a reminder prompted me to pay an outstanding bill – a few clicks, then done. Leaving time to review my diary for the day, coordinate a weekend outing with a few friends via Facebook (clearly I’m getting old) and manage a quick scan of various news-feeds all before the train pulled into London. Whilst walking to catch my usual bus, my Fitbit app pings me – I am close to hitting my weekly step target but need to push – so I ditch the bus and decide to walk to the office instead!
Many of us will have our own variations on this kind of journey – each with different apps, activities and platforms supporting the engagements we choose – but all with the common thread that being ‘being connected’ is now a ubiquitous part of our daily lives.
Being connected feels great…
Being connected feels like the future…
Being connected empowers us to make more efficient use of our time and more informed choices…
… and of course it now drives our expectations. When our retailers began offering online services, we expected our banks to. And when they did, why not our insurers, our healthcare providers, our travel agents, our schools? Now we expect it everywhere, including our Public Services.
Millions of people interact with government every year. We pay our taxes and apply for tax credits. We look for jobs and make benefit claims. We need passports and driving licenses. Last year over 1.7 billion government transactions were completed at a cost of £7.1 billion and over three quarters of those transactions were completed online.
This is great news for those who are connected… BUT there are over 7 million adults in the UK who are not. Over 7 million adults defined as digitally excluded, primarily because of a lack of access to the internet.
7 million people. That’s why we’ve signed the Government’s Digital Inclusion Charter
There are digitally excluded people within all communities of the UK but older people and those that are economically disadvantaged are more likely to be so. There are also 11 million adults in the UK who need some assistance to interact with government online.
The implications for government are enormous. The estimated benefit to the UK economy of getting one million new people online (assuming 70% become regular internet users) is £1.5 billion. If we enabled the digitally excluded to change just one of the interactions that they have with government from a face-to-face or paper interaction to an online interaction the government would save £900 million a year.
The implications for society are equally significant. Every consumer who is online saves on average £560 a year by shopping around and looking at deals. The poorest families could save over £300 if they were online. Children who do not have access to the internet are at a disadvantage – over a million children’s exam results will be on average a grade lower than their peers every year because they do not have internet access at home.
Severe implications. That’s why we’ve signed the Government’s Digital Inclusion Charter
In our day jobs at Sopra Steria we deliver technology and business services across the public sector trying to help government make all our lives better and safer. Across both public and private sector, we have great staff with valuable digital skills and an in-depth understanding of the needs of their many users in many walks of life. Underpinning that, sustainability has been a core part of our ethos in Sopra Steria for many years.
- We actively support local communities with initiatives including working with local schools to support their technology education programmes, encouraging girls to consider careers in IT, offering technology and business apprenticeships to local young people, supporting communities and charities through our annual Community Matters activities, and in India, helping improve the lives of over 66,000 children by giving them access to education – including IT education
- We’ve cut our carbon emissions by 48% in 6 years, made all our Datacentre services CarbonNeutral® by default since 2013 and scored a perfect score of 100A in CDP Climate Change in both 2013 and 2014 – joining the CDP’s ‘A List Report’ as a result
- We are also an active member and sponsor of Digital Leaders in the UK and work with that community looking at all aspects of the Digital Transformation agenda including the challenges of digital exclusion
All of our experiences and initiatives have shown us the real difference people can make when they work together – the digital inclusion challenge cannot be solved by any single person or organisation alone, but I believe it can be solved by many people and organisations working together…
We must fix it together. That’s why we’ve signed the Government’s Digital Inclusion Charter
Are you signing the Digital Inclusion Charter? Leave a message below or contact me by email.