A sneak peek inside a hothouse sprint week extravaganza

Most public and private sector leaders are acutely aware that they are supposed to be living and breathing digital: working smarter, serving people better, collaborating more intuitively. So why do front line realities so often make achieving a state of digital nirvana feel like just that: an achievable dream? The world is much messier and more complex for most organisations than they dare to admit, even internally. Achieving meaningfully digital transformation, with my staff/ customers/ deadlines/ management structure/ budgets? It’s just not realistic.

That’s where the Innovation Practice at Sopra Steria steps in.

I count myself lucky to be one of our global network of DigiLab Managers. My job is not just to help our clients re-imagine the future; anyone can do that. It’s to define and take practical steps to realising that new reality in meaningful ways, through the innovative use of integrated digital technologies, no matter what obstacles seem to bar the path ahead.

This is not innovation for the sake of it. Instead, our obsession is with delivering deep business performance, employee and customer experience transformation that really does make that living and breathing digital difference. Innovation for the sake of transformation taking clients from the land of make-believe to the tried and tested, in the here and now.

The beautiful bit? The only essentials for this process are qualities that we all have to hand: the ability to ask awkward questions, self-scrutinise and allow ourselves to be inquisitive and hopeful, fearlessly asking “What If?”.

Welcome to five days of relentless focus, scrutiny and radical thinking

The practical approach we adopt to achieving all this takes the form of an Innovation Sprint: a Google-inspired methodology which lets us cover serious amounts of ground in a short space of time. The Sopra Steria version of this Sprint is typically conducted over 5 days at one of our network of DigiLabs. These modular and open creative spaces are designed for free thinking, with walls you can write on, furniture on wheels and a rich and shifting roll-call of experts coming together to share their challenges, insights and aspirations. We also try to have a resident artist at hand, because once you can visualise something, solving it becomes that bit easier.

The only rule we allow? That anything legal and ethical is fair game as an idea.

Taking a crowbar and opening the box on aspiration

Innovation Sprints are the best way I know to shake up complex challenges, rid ourselves of preconceptions and reform for success. I want to take you through the structure of one of the recent Sprints we conducted to give you a peak at how they work, using the example of a Central Government client we have been working with. Due to the sensitive nature of the topics we discussed, names and details obviously need to stay anonymous.

In this Sprint we used a bulging kitbag of tools to drive out insight, create deliberate tensions, prioritise actions and, as one contributor neatly put it, ‘push beyond the obvious’. That kitbag included Journey Maps, Personas, Value Maps, Business Model Canvases and non-stop sketching alongside taking stacks of photos and videos of our work to keep us on track and help us capture new thinking.

Before we started, we outlined a framework for the five days in the conjunction with two senior service delivery and digital transformation leads from the Central Government Department in question. This allowed us to distil three broad but well-defined focus areas around their most urgent crunch points and pains. The three we settled on were ‘Channel shifting services’, ‘Tackling digital exclusion’  and ‘Upskilling teams with digital knowhow and tools’.

Monday: Mapping the problem

We kicked off by defining the problems and their context. Using a ‘Lightning Talks’ approach, we let our specialists and stakeholders rapidly download their challenges, getting it all out in the open and calling out any unhelpful defaults or limited thinking. In this particular Sprint, we covered legacy IT issues, employee motivation, citizen needs and vulnerabilities and how to deliver the most compassionate service, alongside PR, brand and press challenges, strategic aims and aspirations and major roadblocks. That was just Day One! By getting the tangle of challenges out there, we were able to start really seeing the size and shape of the problem.

Tuesday, Wednesday and Thursday: Diving into the molten core

This is where things always get fluid, heated and transformation. We looked in turn at the  three core topics that we wanted to address, following a set calendar each day. We would ‘decode’ in the morning, looking at challenges in more detail again using ‘Lightning Talks’ from key stakeholders to orientate us. Our experts shared their pains in a frank and open way.  We then drilled each of our key topics, ideating and value mapping, identifying  opportunities to harness innovation and adopt a more user-centric approach to technology.

At the heart of this activity we created key citizen and employee personas using a mixture of data-driven analysis and educated insight. An exercise called “How might we…?” helped us to free-think around scenarios, with key stakeholders deciding what challenges they wanted to prioritise for exploration. We were then directed by these to map key user journeys for our selected personas, quickly identifying roadblocks, testing or own assumptions, refining parameters and sparking ideas for smarter service design.

On each day we created Day +1 breakaway groups that were able to remain focused on the ideas generated the day before, ensuring that every topic had a chance to rest and enjoy a renewed focus.

Friday: Solidifying and reshaping for the future

On our final day, we pulled it all together and started to make the ideas real. We invited key stakeholders back into the room and revealed the most powerful insights and synergies that we had unearthed. We also explored how we could use the latest digital thinking to start solving their most pressing challenges now and evolve the service to where it would need to be in 3-5 years’ time. Our expert consultants and leads in automation and AI had already started to design prototypes and we honestly validated their potential as a group. Some ideas flew, new ones were generated, some were revealed to be unworkable and some were banked, to be pursued at a later date. We then discussed as a team how to achieve the transformations needed at scale (the department is predicting a rapid 4-fold growth in service use) while delivering vital quick wins that would make a palpable difference, at speed. This would help us to secure the very senior buy in our clients needed for the deeper digital transformations required.  To wrap up, we explored how we could blueprint the tech needed, work together to build tight business cases, design more fully fledged prototypes, strike up new partnerships and financial models and do it all with incredible agility.

Some photos from the week

Fast forward into the new

My personal motto is: How difficult could that be? When you’re dealing with huge enterprises and Central Government departments devoted to looking after the needs of some of the most vulnerable and disenfranchised in our society, the answer is sometimes: Very! But in my experience, there is nothing like this Sprint process for helping organisations of all stripes and sizes to move beyond unhelpful default thinking and get contributions from the people who really know the challenges inside out. With this client, we were able to map their challenges and talk with real insight and empathy about solutions, in ways they had never experienced before. We were also able to think about how we could leverage Sopra Steria’s own knowledge and embedded relationships with other government departments to create valuable strategic synergies and economies of scale.

A Sprint is never just about brainstorming around past challenges. It’s about fast-forwarding into a better, more digital, seamless and achievable future, marrying micro-steps with macro-thinking to get there. It’s an incredibly satisfying experience for all involved and one that delivers deep strategic insight and advantage, at extreme speed. And which organisation doesn’t need that?

Let’s innovate! If you’d like to book your own hothouse sprint week extravaganza or just want to know more about the process, please get in touch

Have you heard the latest buzz from our DigiLab Hackathon winners?

The innovative LiveHive project was crowned winner of the Sopra Steria UK “Hack the Thing” competition which took place last month.

Sopra Steria DigiLab hosts quarterly Hackathons with a specific challenge, the most recent named – Hack the Thing. Whilst the aim of the hack was sensor and IoT focused, the solution had to address a known sustainability issue. The LiveHive team chose to focus their efforts on monitoring and improving honey bee health, husbandry and supporting new beekeepers.

A Sustainable Solution 

Bees play an important role in sustainability within agriculture. Their pollinating services are worth around £600 million a year in the UK in boosting yields and the quality of seeds and fruits[1]. The UK had approximately 100,000 beekeepers in 1943 however this number had dropped to 44,000 by 2010[2]. Fortunately, in recent years there has been a resurgence of interest in beekeeping which has highlighted a need for a product that allows beekeepers to explore and extend their knowledge and capabilities through the use of modern, accessible technology.

LiveHive allows beekeepers to view important information about the state of their hives and receive alerts all on their smartphone or mobile device. The social and sharing side of the LiveHive is designed to engage and support new beekeepers and give them a platform for more meaningful help from their mentors. The product also allows data to be recorded and analysed aiding national/international research and furthering education on the subject.

The LiveHive Model

The LiveHive Solution integrates three services – hive monitoring, hive inspection and a beekeeping forum offering access to integrated data and enabling the exchange of data.

“As a novice beekeeper I’ve observed firsthand how complicated it is to look after a colony of bees. When asking my mentor questions I find myself having to reiterate the details of the particular hive and history of the colony being discussed. The mentoring would be much more effective and valuable if they had access to the background and context of the hives scenario.”

LiveHive integrates the following components:

  • Technology Sensors: to monitor conditions such as temperature and humidity in a bee hive, transmitting the data to Azure cloud for reporting.
  • Human Sensors: a Smartphone app that enables the beekeeper to record inspections and receive alerts.
  • Sharing Platform: to allow the novice beekeeper to share information with their mentors and connect to a forum where beekeepers exchange knowledge, ideas and experience. They can also share the specific colony history to help members to understand the context of any question.

How does it actually work?

A Raspberry Pi measures temperature, humidity and light levels in the hive transmits measurements to Microsoft Azure cloud through its IoT Hub.

Sustainable Innovation

On a larger scale, the data behind the hive sensor information and beekeepers inspection records creates a large, unique source of primary beekeeping data. This aids research and education into the effects of beekeeping practice on yields and bee health presenting opportunities to collaborate with research facilities and institutions.

The LiveHive roadmap plans to also put beekeepers in touch with the local community through the website allowing members of the public to report swarms, offer apiary sites and even find out who may be offering local honey!

What’s next? 

The team have already created a buzz with fellow bee projects and beekeepers within Sopra Steria by forming the Sopra Steria International Beekeepers Association which will be the beta test group for LiveHive. Further opportunities will also be explored with the service design principle being applied to other species which could aid in Government inspection. The team are also looking at methods to collaborate with Government directorates in Scotland.

It’s just the start for this lot of busy bees but a great example of some of the innovation created in Sopra Steria’s DigiLab!

[1] Mirror, 2016. Why are bee numbers dropping so dramatically in the UK?  

[2] Sustain, 2010. UK bee keeping in decline